Senior IT Systems Administrator — Driving Scalable Automation & Secure Endpoint Management
// Who I Am
I design and operate systems that scale, lead teams that execute, and take full ownership of enterprise IT environments—not just incident queues or escalation paths.
With 9+ years across military service, consumer technology, and enterprise IT, I currently serve as the senior technical authority for GridHawk LLC, a multi-state utility locating organization supporting 2,000+ users across 13 states. I operate directly between a 4-person help desk team and the Director of IT, owning the technical direction and execution of core infrastructure decisions.
I redesign and automate high-friction IT workflows to reduce operational overhead, remove manual dependencies, and support scalable growth without proportional increases in headcount. My focus is on transforming critical operational processes—identity lifecycle management, endpoint provisioning, onboarding/offboarding, and access control—into systems that are reliable, auditable, and built for scale.
I own the organization's endpoint lifecycle, cloud identity infrastructure, multi-site network operations, and overall security posture. My role extends beyond maintenance into architecture and operational design: standing up new offices, building imaging and deployment pipelines, and coordinating with external security partners during active threat response.
When technical ownership is required, I design the system, implement the solution, and ensure it performs under real-world operational load.
// What I Know
// Where I've Been
// Systems & Automations
Enterprise identity lifecycle system integrating HR onboarding data directly with Microsoft Entra ID. Automates account creation, attribute assignment (role, department, manager, location), and provisioning of Microsoft 365 resources using PowerShell and Microsoft Graph. Eliminates manual onboarding workflow and supports high-volume employee provisioning at scale.
Enterprise Windows Autopilot infrastructure including tenant configuration, device registration workflows, deployment profiles, and OOBE orchestration. Developed custom Windows imaging pipeline using WinPE and ADK with embedded PowerShell automation for BIOS asset tagging and Intune enrollment preparation.
Lightweight HTML-based guidance interface embedded into the Windows Autopilot OOBE imaging process to assist end users during initial device setup. Deployed as part of the standard provisioning workflow to improve onboarding clarity and reduce support friction.
Enterprise AI support systems built using Microsoft Copilot Studio and Atlassian Rovo, integrated with Jira Service Management and Confluence knowledge bases. Designed to automate first-line support triage, surface relevant documentation, and enhance ticket resolution workflows through AI-assisted knowledge retrieval.
Self-hosted homelab environment built on Proxmox for infrastructure experimentation, systems testing, and security research. Includes Linux services, virtualization workloads, automated backup pipelines, and cross-platform VM environments for Windows, macOS, and Linux testing.
// Get In Touch
Whether you have a role, a project, or a systems challenge to discuss, I'm always open to conversations around IT, infrastructure, and automation. Always happy to connect and explore ideas.